Buurtzorg Nederland
Buurtzorg (neighborhood nursing), a pioneering healthcare Dutch organisation with more than 10,000 employees, offering community based (home) care services to more than 70,000 patients a year. Founded by Jos De Blok in 2006 with one team of four nurses, Buurtzorg has transformed home-based health care and it has created an innovative method for nursing care at home. The Buurtzorg’s nurse-led model of holistic care that has revolutionised community care in the Netherlands.
As a community based and client centered organization, Buurtzorg connects highly qualified licensed nurses and clients to create positive and proactive solutions that are effective, holistic, and sustainable. Organized in small autonomous teams of up to 12 nurses within a neighborhood-sized care area, Buurtzorg nurses bring groundbreaking synergy and expertise in a direct and connected relationship between care-giver and client.
Buurtzorg has succeeded in reducing administrative burden for nurses, improving quality of care and raising work satisfaction for their employees (Buurtzorg was awarded three times employer of the year in the Netherlands). Buurtzorg is supported by an innovative IT system and works without management structure. Internationalization started by launching in Sweden, US, Belgium, Japan, China, South Korea, India, Germany, Scotland and UK.
Client satisfaction rates are the highest of any healthcare organisation. Staff commitment and contentedness is reflected in Buurtzorg’s title of Best Employer (4 out of the last 5 years). And impressive financial savings have been made. Ernst & Young documented savings of around 40 percent to the Dutch health care system. … Learn More
Selected Research
Learning from Buurtzorg Nederland
Sharda Nandram Publisher: Springer
Sharda Nandram, Puneet Bindlish
Publisher: Springer International Publishing
in Managing VUCA Through Integrative Self-Management
Sharda Nandram
Publisher: Springer
Academic Journal Articles
- de Leferink, A., Blok, J., Nandram, S., & Hotta, S. (2014). Buurtzorg Nederland and ICT innovation: The shift from bureaucracy to accountability. Hospitals, 73(6).
- de Blok, J. (2011, May). The Buurtzorg Nederland experience–The impact on the Dutch healthcare system. In Presentation given at the INTERLINKS Meeting at The Hague.
- Gray, B. H., Sarnak, D. O., & Burgers, J. S. (2015). Home care by self-governing nursing teams: The Netherlands’ Buurtzorg Model. NewYork: Commonwealth Fund.
- de Blok, J. (2011, May). The Buurtzorg Nederland experience–The impact on the Dutch healthcare system. In Presentation given at the INTERLINKS Meeting at The Hague.Kaloudis, H. (2016). A systematic overview of the literature in English on Buurtzorg Nederland: Part B—The Buurtzorg Organisational and Operational Model.
- Kreitzer, M. J., Monsen, K. A., Nandram, S., & De Blok, J. (2015). Buurtzorg Nederland: a global model of social innovation, change, and whole-systems healing. Global advances in health and medicine, 4(1), 40-44.
- Monsen, K. A., & de Blok, J. (2013). Buurtzorg: nurse-led community care. Creative nursing, 19(3), 122-127.
- Monsen, K., & Deblok, J. (2013). Buurtzorg Nederland. AJN The American Journal of Nursing, 113(8), 55-59.
- Nandram, S., & Koster, N. (2014). Organizational innovation and integrated care: lessons from Buurtzorg. Journal of Integrated Care.
- Nandram, S. (2015). The Buurtzorg case and illustrations of Zorgaccent and Amstelring. Amity Global Business Review, 10, 56-63.
- Nandram, S. (2015). Buurtzorg’: A Case of Being-Centredness as Example of an Organic Worldview for Corporate Peace. Business, Ethics and Practice. Published online, 21, 333-349.
- Sheldon, T. (2017). Buurtzorg: the district nurses who want to be superfluous. Bmj, 358, j3140.
- White, C. (2016). The defining characteristics of the Buurtzorg Nederland model of home care from the perspective of Buurtzorg Nurses. Inquiry Journal.
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